Refund policy

Returns

You may request a return for an eligible standard catalog planter within 7 calendar days after delivery. To start a return, contact us through our Contact & Order Help page with your order number.

Returned items must be unused, undamaged, and in their original condition and packaging. The buyer is responsible for change-of-mind return shipping. No restocking fee applies to an approved return.

Damaged, defective, or incorrect items

Contact us within 7 calendar days after delivery. Include your order number and clear photos of the item, packaging, and shipping label. For an approved claim, we cover any required return shipping and arrange a replacement or refund.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or card provider may need additional time to post the refund.

Changes and cancellations

Contact us as soon as possible. Because items are made to order, we cannot guarantee changes or cancellations after production has begun.

Plants, soil, nursery pots, liners, saucers, and decorative filler are not included unless a product page explicitly says otherwise.