Contact & Order Help

Questions about a Pal, plant fit, or an order? Send our Ohio team the details below. We usually reply within 2 business days.

Help us help your Pal

For an existing order, include your order number. For damage, a defect, or an incorrect item, contact us within 7 calendar days of delivery. Keep the packaging and include clear photos of the item, packaging, and shipping label. You can also reply to your order confirmation email with photographs.

Include the planter name and the clearest subject for your message: product question, plant fit, order status, change or cancellation, return request, damaged item, or something else.

Read by our Ohio team. Usually answered within 2 business days. One detailed note is the fastest way for a human to understand what happened and help your Pal.