Contact & Order Help

Need help with an order placed on TheVaultBrands.com or have a question about one of our collections? Send the details below. Our Ohio team usually replies within 2 business days.

For an existing order

Include your order number and the email address used at checkout. If an item arrived damaged, defective, or incorrect, include clear photos of the item, packaging, and shipping label, and keep the packaging while we review the issue. You can also reply to your order confirmation email.

For product questions

Tell us the product or collection name. For planter fit, include the opening or nursery-pot measurements you want to compare. Product pages are the best source for current sizes, finishes, and package options.

Purchased from The Bust Vault?

The Bust Vault has its own store and checkout. For an order placed there, contact that shop directly so the team can find your order.

You can also review our Help & FAQ, shipping policy, and refund policy.