Find quick answers for purchases on TheVaultBrands.com. For an existing order, include your order number when you contact us. The Bust Vault has its own store and checkout, so questions about orders placed there should go through TheBustVault.com.
Finding a collection
Where can I see all the Vaults?
Use the All Vaults directory to browse available collections and see which ones are still in development. The Planter and Jurassic collections are shoppable here. The Bust Vault opens its independent shop.
Products and options
What comes with a planter?
Planter Vault product pages show three package choices: Planter Only, Planter plus one selected Deco Plant, and Planter plus an assortment of ten Deco Plants. Live plants, soil, nursery pots, and saucers are not included unless the product page says otherwise. Check the selected package on the product page before adding it to your cart.
How do I know what plant will fit?
Check the product page for opening size, cavity depth, and drainage details. Our Planter Fit & Care guide explains how to compare those measurements with a nursery pot.
How do I choose a fossil display piece?
Each Jurassic Vault product page lists its available size, finish, and display options. Select the options you want on that product page.
Orders, shipping, and returns
When will my order ship?
See the product page for any item-specific production time and our shipping policy for current delivery information. Tracking is sent to the email address used at checkout when the carrier receives the package.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Made-to-order production can limit changes once work has begun.
What if something arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging, and shipping label. Keep the packaging while we review the issue. The refund policy has the current return and resolution terms.
Can I return an item?
Eligibility and timing depend on the item and reason for return. Read the refund policy before sending anything back, then contact us for instructions.